Privacy Policy

1. Introduction

Welcome to Ukta. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback collection platform, including our web dashboard, mobile kiosk application, and tenant dashboard.

By using Ukta, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Organization/company name
• Phone number (optional)
• Password (encrypted)

2.2 Feedback Data

When customers provide feedback through our platform, we collect:

• Rating responses (1-5 scale)
• Survey answers and comments
• Timestamp of submission
• Source of feedback (kiosk, web, or API)

2.3 Device Information

For kiosk devices and mobile applications, we collect:

• Device identifiers and codes
• Last active timestamps
• Push notification tokens
• Platform information (Android/iOS)

2.4 Usage Data

We automatically collect information about how you interact with our services:

• Log data (IP address, browser type, pages visited)
• Analytics data to improve our services
• Session information for authentication

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our feedback collection platform
• Analytics: To generate insights and reports for your business
• Notifications: To send alerts about low ratings, rating spikes, and system updates
• Communication: To respond to your inquiries and provide customer support
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform (email delivery, cloud hosting, analytics)
• Within Your Organization: With other members of your workspace as configured by your organization
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained until you delete your account
• Feedback data is retained according to your subscription plan settings
• Trial account data is automatically deleted 30 days after trial expiration if not converted
• We may retain certain information as required by law or for legitimate business purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and role-based permissions
• Multi-tenant data isolation

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request export of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Notification Preferences: Manage your notification settings through your account

To exercise these rights, please contact us at contact@ukta.app.

8. Third-Party Services

Our platform may integrate with third-party services for functionality such as:

• Email delivery (Resend, SMTP providers)
• SMS notifications (Twilio, AWS SNS)
• Push notifications (Firebase Cloud Messaging)
• Analytics and monitoring services

These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Ukta is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@ukta.app