Ukta

Product

See the whole feedback system at once

Ukta connects collection, interpretation, and action in one operating surface, so teams spend less time reconciling tools and more time improving the customer experience.

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Workspace health

24,680

Feedback

1,248

Insights

86

Alerts

Trend

01 / Overview

Command center dashboard

NPS Score

72

Consistency

High

Volume Trend

See the full customer story in one view, from sentiment movement to the operational choices it should trigger next.

  • Track NPS, feedback volume, consistency, and trend movement from one workspace.
  • Surface AI-generated priorities without digging through raw survey exports.
  • Move from overview to store-level detail with filters that keep the context intact.

02 / Feedback

Deep feedback analysis

5★Pricing

The new tier structure makes total sense for us.

2★Support

Wait times on Friday were longer than expected.

4★Quality

Consistency has improved across all locations.

Bring text, ratings, and voice responses together, then inspect the moments that need a human decision.

  • Filter by source, store, rating, and time range without losing the wider pattern.
  • Review voice submissions with transcription and sentiment context attached.
  • Export what matters for reporting while keeping the live workflow inside Ukta.

03 / Collection

Adaptive surveys and campaigns

How was your visit?

1
2
3
4
5

Shape collection flows around the answer, not around a rigid form builder.

  • Trigger follow-up questions from low scores or specific responses.
  • Preview exactly what customers see across mobile and kiosk touchpoints.
  • Distribute with tracked links or QR codes tied to the campaign source.

04 / Scale

Store and device control

Locations

82

Downtown Coffee

Online

64

Westside Market

Online

48

East End Hub

Review

Keep multi-location operations coherent while giving local teams the data they actually need.

  • Assign managers to their own stores and limit visibility by role.
  • Pair kiosk devices securely and monitor which touchpoints are active.
  • Extend surveys at the device level when a location needs more context.

Turn the product into a shared operating rhythm

Give leadership, CX, and store teams the same view of what customers are saying and what should happen next.

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