Command Center Dashboard

The central nervous system of your business's customer experience.

• Global Filters: Easily toggle metrics across 7 days, 30 days, or all time.
• Core Metrics: Track your Net Promoter Score (NPS), CX Consistency, and total volume at a glance.
• Actionable AI Insights: Turn raw data into 'Stop, Start, Continue' directives generated by our AI.
• Trend Analysis: Beautiful visual charts map your score progression over time.

Deep-dive Feedback Analytics

A centralized data lake holding all customer inputs with unmatched context.

• Advanced Filtering: Segment feedback by date ranges, 1-5 star ratings, stores, and collection platform (Kiosk vs Link).
• Voice Integration: Customers can leave audio feedback natively; we automatically transcribe and evaluate sentiment.
• Detailed Viewer: Expanding side panels reveal keyword summaries, AI sentiment checks (Positive/Negative), and payload metadata.
• Exports: One-click export to CSV/Excel for external reporting.

Dynamic Surveys & Campaigns

Build flows that adapt to customer responses instantly.

• Logic Builder: Add conditional follow-up questions triggered instantly if a user leaves a low main rating.
• Custom Theming: Ensure the feedback touchpoint matches your brand with custom colors, logos, and UI styles.
• Live Preview: See exactly what the customer sees on mobile or tablet layouts right next to the editor.
• Campaign Distribution: Push surveys instantly via digital links or generate QR codes tagged with unique campaign tracking.

Store & Device Management

Built from the ground up to scale across physical retail locations.

• Store-Level Controls: Assign managers to specific locations, containing their access to relevant data.
• Kiosk Pairing: Secure 6-digit pin provisioning directly links physical tablets to digital stores.
• Security: Prevent app exits with specialized Kiosk PIN controls.
• Extensibility: Add tablet-specific custom questions natively at the device level.